Help with OSM

Open up the Subs schedule from the Payments menu for your child.

Payments are due on the 1st of every month and are open to be paid 1 week before that date. If you have payments you need to pay, you'll see a "Pay Now" button. Click that and follow the process to add your details to create a direct debit or add a card. 

You won't be able to set up a direct debit or add card details if you there aren't any payments to pay - please come back when you get emailed about a payment!

Click the Pay Now buttons for the month you'd like to pay for- only one should be open at a time.

The first time you make a payment to your Group or Unit, you’ll need to register your payment details with our payment service provider, GoCardless. This is a one-time setup - after that, you can use your existing GoCardless account for future payments. Both OSM and GoCardless will guide you through the process.

We recommend using the ‘Pay Automatically’ option. Once set up, payments will be processed automatically on the due date, and you’ll still receive reminder emails. If you ever want to stop automatic payments, simply click ‘Cancel Payment Authority’ to disable future transactions.

Alternatively, you can use the ‘Pay Now’ button to complete a one-off payment immediately. Keep in mind that you’ll need to repeat this action for future payments.

If a payment is still pending, you’ll see a ‘Cancel’ button next to it, allowing you to cancel before it’s processed.

Gift Aid is a government initiative that allows charities to claim an extra 25 pence for every £1 donated, at no cost to you. Scout Groups and Explorer Units are registered charities, and Gift Aid can significantly benefit these small organisations.

Gift Aid can be claimed on donations, including the membership fees you paid for your child’s Scout membership. The additional income helps fund engaging and diverse programs while keeping membership fees affordable.

Please register for Gift Aid if you are an eligible UK tax payer

If you’re a UK taxpayer, please consider registering for Gift Aid. It won’t cost you anything - the government provides the extra 25p for every £1 donated, and your Group handles the process. All you need to do is complete a simple registration.

Ask your local leaders for a Gift Aid declaration link. From there, you can opt in or decline the scheme. 

• To opt in, click MAKE DECLARATION and follow the instructions. If your details are already correct, simply confirm them by clicking the button at the bottom of the page. You can also use the link anytime to review or change your Gift Aid status.

• Please decline if you do not want, or are not able, to join the scheme - this will save someone chasing you in future.

Click here to see our tutorial for camp payments.